Queue Management

Control the Queues, Know the real-time metrics, Data-based business decisions, and Increase revenue.

An All-in-One Queue Management Solution

Happy customers are a myth- goes wrong when you choose the formula for a perfect queue management system with Webs Utility.

With a more intuitive and smoother check-in flow, the queue management system improves the quality of life for employees and customers. We provide traditional elements of the smooth seamless queuing experience with automated queuing flow, self-sign-in kiosk, and customized notifications.

Webs Utility offers a touchless, customizable, and standard queuing solution for different queuing difficulties faced by organizations.

Key Features of Queue Management System

  • Cloud Technology

    Webs Utility is 100% web-based and is standard-browser supportive. With extensive API, it can be integrated into any software solution.
  • Customer Feedback

    Webs Utility collects the data from customers' reviews in real-time. This feature offers you a deep analysis of what changes are needed and what works well in your business.
  • Web Booking

    Customers can easily book their tickets for the services from the Webs Utility web page. All they have to do is visit the web page, choose the service and book the ticket, that’s it!
  • Self Check in- Kiosks & Smart Systems

    The Webs Utility system Kiosk system in the waiting room enables the customer to add the information in the queues without any assistance.
  • Extensive Statistics and Analyses

    Track the insights of customer's habits and with real-time data for locations and lines. Know the outcomes of the duration of service and different transaction types.
  • QR Code

    The customers can scan the QR code on the mobile phone and receive essential queue details on digital signage display, hence automates waiting list processes.
  • Virtual Queues

    Give customers the freedom to choose how they communicate with the business from virtual queuing. The centralized dashboard enables zero interruption in the service flow.
  • Tailored Queuing System

    We enable you to choose the modules as per your needs, and offer you a tailor-made solution. Get it as a perpetual, on-premise license from the SaaS option.

Our Queue Management Solutions

Webs Utility Global |Online Business Analysis| Malaysia

Ticket Dispenser

Our ticket dispensing machine will help you to solve the never-ending challenge of managing customers and visitors at the point of arrival. Not only can our ticket dispenser machine facilitate an environment where customers would feel more welcome, but it can also smoothen the process of visitor registration and entry through proper ticketing.

Webs Utility Global | Infrastructure & Architecture| Malaysia

Digital Signage

Take advantage of customer waiting time by providing them with valuable queue information along with targeted messages. The web-based digital signage interface is powered with PixlView which supports live TV and HTML content.

Webs Utility Global | Custom eCommerce Design & Development | Malaysia

Calling Unit

Customer Service Agents can call customers through the calling unit which works on PCs, tablets, and phones and is available as both hardware and software. Layouts can be customized according to the needs of the client.

Benefit of Queue Management Systems

Intelligence and expertise providing a new level of application

  • Keep queues organized

  • Organize in-house staff more efficiently

  • Evaluate and improve conversion rates

  • Understand customer behavior and trends

  • Optimize store layout

  • Plan for future changes with confidence

Why choose Webs Utility?

The team at webs Utility ensures that our website is always running at peak performance.we make sure that all the cyber protocols are followed for best results. Their attention to detail and timely handing with the security of our website issues is the reason Webs Utility Team keep coming back to them for all of our website support needs.

With our experts proffesionals and practitioners we
make sure to handle
the best results to
our clintele

Our Clients

Request a Quote